Whether it's routine, scheduled maintenance or a major overhaul, when you need service on your power tool, you want it done fast, and you want it to be convenient. TOTAL BANGLADESH takes responsibility to get its product serviced or spare replaced. You may drop the product at the vendor’s end (TOTAL Sales & Service Partner - the same dealer where you bought your TOTAL tool) or may well visit the service center directly, with the invoice paper (as a proof of purchase) to claim the service.

TOTAL original replacement parts are developed and manufactured together with your power tool. They fulfill the same criteria and pass the same tests as parts used in production. These criteria and tests ensure tolerances as well as critical performance characteristics match. Compatibility of the replacement parts to the power tool is assured.

The same precision methods and processes that helped the power tool performing to peak, ensure that each part fits precisely and brings the power tool’s performance back to as-new condition. TOTAL parts are available even after the end of production, so the tool can be kept operational for many years to come.

If you decline repair of your tool after arrival at repair station, you are still responsible for return courier charges. Repaired tools not paid for within 30 days of first notification may be damaged as an unclaimed repair.

Violations against warranty, include but not limited to customer induced damages, such as defective in material or workmanship and which have not been misused, carelessly handled, or mis-repaired by persons other than Seller or Authorized Service Station, self-repairs, broken display, bending, scratch, dent, burn, soaked or liquid damage, root or manual update, fitting spares of other brands or models, failure to comply with product manual, and so on.

To make a claim under warranty, you must return the complete power tool product set, and please include a dated proof of purchase with your tool. For THREE YEAR SERVICE PROTECTION PLAN, within three year of date of purchase. We will perform free of charge electrical, safety and performance checks. For lubrication and replacement of parts worn under use, you will have to pay for those parts.

If you have questions about our service, please feel free to contact us at +8801611194474

About Total Tools Bangladesh

We are serving all over Bangladesh since 2019.

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